Please be advised that we are accepting No Missing Piece requests. HOWEVER, due to a high volume of orders, it will take additional time to process your request. Thank you in advance for your patience and understanding. Stay Safe and Staying Healthy!
If you have a Dowdle Traditional Jigsaw puzzle with a missing or damaged piece, we will replace it with a bag of pieces of the same puzzle. We DO NOT replace a single piece. This policy is limited to new puzzles and current titles in stock; due to the number of donated, shared, and yard sale puzzles. We DO NOT replace puzzles with a different title.
Keep in mind that the pieces number is a gauge of difficulty and not a hard count of the number of tiles in the image. Thus, the only way to be sure a puzzle is missing a piece to complete the puzzle. Before you proceed with your claim, we ask you to complete the puzzle. Additionally, we invite you to do a thorough search for the missing piece. We have heard of puzzle pieces sneaking off and hiding in the strangest places:
1- Hiding in the box or on the table:
2- In pockets, folds, cuffs, and creases:
3- Under table or chair legs:
4- Under cushions:
5- Under baseboards or doors:
6- The Dog ate it, no seriously:
7- The Baby (child) ate it:
8- In a drain:
9- In floor vents:
10- In a refrigerator:
Bonus- Is there, by chance, in your circle of influence a demented soul that would deliberately take a puzzle tile to put in the last piece, after all your hard work.
This guarantee does not cover puzzles damaged by household accidents or events (but give us a call if there was an accident. We will see how we can help.) All requests will be processed within 30-60 business days. Please submit your request, including the following information in the lines down below:
- Image of the completed puzzle and missing spaces.
- Title and piece size. (Example: Sydney, 500)
- Your name and address (Available in the USA and Canada Only.)
- Approximate Date and Location of purchased puzzle
- 6-digit Imprinted Production Code on the bottom of the box (Image Below).
If you do find your missing piece before your replacement arrives, please inform us by email at firstname.lastname@example.org or call us at 801-785-1123. Thank you for choosing to make memories with Dowdle Folk Art!
*This does not apply to our handcrafted wooden puzzles that are created one at a time, not mass produced. Those go through a strict creation and quality control process before leaving our building to be shipped directly to you.
*You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.