Dear Loyal Customers, we wanted to inform you that we at Dowdle Folk Art are still accepting No Missing Piece requests. However, due to COVID-19 in addition to a high volume of orders, it may take up to 30 days to process your request. Thank you in advance for your patience and understanding. We hope each of you are Staying Safe and Staying Healthy!
Dowdle Folk Art is committed to providing the highest quality products in “Bringing people together one puzzle at a time.” To facilitate this, we have our “No Missing Pieces” policy explained down below.
No Missing Pieces: If you have a current puzzle title with a piece that is missing or defective, we will gladly send a, one time, complete puzzle replacement of the same title. Because our puzzles are cut seven different ways, it is not possible to replace a single missing piece. This policy extends up to one year after your purchase date.
We do ask that before you contact us, check ALL possible places:
- The floor
- Under the table
- Your elbows
- Inside your slippers
- Between the couch cushions
- Inside the fridge
- Those Christmas cards you wrote way back
- Even your brother who takes a piece so that he can be the last one to finish the puzzle.
All requests are processed within 2-3 business days. Please submit your request with the following information in the lines down below:
- Image of missing pieces.
- Image of the UPC barcode (side of the box)
- Puzzle name and piece size. (Example: Sydney, 500 pieces)
- Your name and address (Available in the USA and Canada Only.)
- Approximate Date and Location of purchased puzzle
Imprinted Production Code on the bottom of the box (Image Below) Typed in, not an image.
If you do find your missing piece before your replacement arrives, please inform us by email at firstname.lastname@example.org. Thank you for choosing Dowdle Folk Art! We strive to win your business every day.
*This does not apply to our handcrafted wooden puzzles that are created one at a time, not mass produced. Those go through a strict creation and quality control process before leaving our building to be shipped directly to you.
*You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.