If you have a Dowdle Traditional Jigsaw puzzle with a missing or damaged piece, we will replace it with a bag of pieces of the same puzzle. We DO NOT replace single pieces. Please keep your packaging and insert, a new bag of pieces will be shipped. Your puzzle replacement will be the same title and piece count and will more than likely have a different style of cut. We use many different die cuts so we can't guarantee that we can get you the exact piece you're missing. You may have to put the entire puzzle back together once more.
Due to the increasing number of donated, traded, and second party puzzle sales we have been forced to tighten our policy. The "No Missing Pieces" policy is limited to only newly purchased puzzles (with proof of purchase) of current titles in stock and is limited to addresses in the USA and Canada. We DO NOT replace puzzles with a different title.
Keep in mind that the piece number is a gauge of difficulty and not a hard count of the number of tiles in the image. Thus, the only way to be sure a puzzle is complete is to finish the puzzle. Before you proceed with your claim, we ask you to complete the puzzle. We have heard of puzzle pieces sneaking off and hiding in the strangest places so do a thorough search for the missing piece. It may be:
1- Hiding in the box or on the table:
2- In pockets, folds, cuffs, and creases:
3- Under table or chair legs:
4- Under cushions:
5- Under baseboards or doors:
6- The Dog ate it, no seriously:
7- The Baby (child) ate it:
8- In a drain:
9- In floor vents:
10- In a refrigerator:
This guarantee does not cover puzzles damaged by household accidents or events (but give us a call if there was an accident. We will see how we can help.) All requests will be processed within 30-60 business days. Please submit your request, including the following information in the lines down below:
Receipt or proof of purchase.
Image of the completed puzzle and missing spaces.
Title and piece size. (Example: Sydney, 500)
Your name and address (Available in the USA and Canada.)
6-digit Imprinted Production Code on the bottom of the box (Image Below)
If you do find your missing piece before your replacement arrives, please inform us by email at email@example.com or call us at 801-785-1123. Thank you for choosing to make memories with Dowdle Folk Art!
*This does not apply to our handcrafted wooden puzzles that are created one at a time, not mass produced. Those go through a strict creation and quality control process before leaving our building to be shipped directly to you.
*You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
**Updated 02 April, 2021