Dowdle Folk Art wants you to be 100% satisfied with your purchase. This is why we created the "No Missing Pieces” Guarantee.*
If you have a current puzzle with missing or defective piece(s), we will gladly send a, one time, complete puzzle bag replacement of the same title, as it is NOT possible to replace a single missing piece. All requests must be submitted through a form found here.
Dowdle Folk Art's shipping policy is to package and finalize orders within 48 business hours*. Once an order is finished, it is picked up by the appointed post company and will be shipped and delivered within their time frame, not the time shown in your checkout. (Example: USPS Priority Mail 2 business days). However, all fine art is printed and handmade on demand so please allow 2-3 weeks for production and delivery of your order. If you have any questions, please send an email to firstname.lastname@example.org.
Dowdle Folk Art also offers free shipping on all orders over $79 to the lower 48 states in the United States. This is calculated before tax. Hawaii, Alaska, other U.S. territories, and all other countries do not have a free shipping option.
*Because our manufacturing plant has just reopened, Dowdle Folk Art will be packaging and finalizing orders as soon as the puzzles in each order are back in stock (within 1-6 weeks).