Frequently Asked Questions

How do I contact Americana Art Enterprises? 

What are your hours?
Monday – Friday, 9am –5pm MST

How do I stop receiving text messages?
Text “STOP” to the number you are receiving the messages from. 

How do I stop receiving emails?
Click on the Unsubscribe link at the bottom of the email.

Questions about my order? 
All orders are fulfilled and shipped out as soon as we receive them. Please see our Returns / Shipping page for additional information and give us a call at (801) 785-1123 for any other inquiries.

Missing piece(s) or damaged puzzle?
Please visit our No Missing Pieces page to submit your request.

Why is my coupon not working?

    • Make sure that all necessary items are in the cart. If you have a "Buy 2 Puzzles, Get a Free Puzzle Tray" coupon, the order needs 2 puzzles and 1 tray added to the shopping cart.
    • Make sure to enter the coupon code EXACTLY as given in the email into the "Discount" box in checkout. Like ABCD1234. NO SPACES or lower case letters. 

When will “Sold Out” puzzles be in stock again? 
Out of stock titles are made available as soon as we receive them. Please check back periodically as we receive shipments multiple times a week.

Does Americana Art Enterprises do commissioned art? 
Yes, for more than 20 years, cities from around the world have advertised their city in an innovative, fun, and engaging way by commissioning us to paint their town. Contact us at (801) 785-1123 to learn about art commissions.