Dowdle Folk Art is committed to providing the highest quality products to help in, “Bringing people together one puzzle at a time.” To facilitate this, we have our “No missing Pieces” guarantee. If you have a current title and a piece of your puzzle is missing or defective we will gladly send a, one time, complete puzzle replacement of the same title, as it is not possible to replace a single missing piece. *
We do ask that before you contact us, check ALL possible places: the floor, under the table leg, couch, your child’s or dogs’ mouth or toy box, between the crevasses in the Dowdle box, even your brother who takes one piece so that he can be the last one to put it in. All requests must be submitted by email with the following information:
- An image of the puzzle showing the missing piece.
- An image of the UPC barcode from the side of the box.
- The name and piece count of the puzzle.
The name and physical address where the replacement should be sent
(we can only ship to addresses in the USA and Canada.)
Thank you for choosing Dowdle Folk Art and Dowdle Puzzles. We strive to win your business every day.
*This does not apply to our hand crafted wooden puzzles that are created one at a time, not mass produced. Those go through a strict creation and quality control process before leaving our building to be shipped directly to you. If you have issues uploading your photo then attach it in an email to firstname.lastname@example.org
*You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
Dowdle Folk Art Believes in the worth of the individual
Over the years, Dowdle Folk Art has sent over one billion puzzle pieces out into the world. Each piece contributes to the happiness of our customers as they come together with family and friends to enjoy the challenge of completing one of Eric’s whimsical scenes. When just one of those pieces goes missing, it makes a big difference. When just one of those people we love is missing from our lives, we notice. Eric shares his own vision of the importance of the individuals in his life, and why he values every detail that makes up each day he’s to enjoy.
Sometimes your purpose takes you by surprise. In this short video, Eric Dowdle and his wife, Deb, share their own story of traveling halfway across the world to find a significant piece of their lives that they knew was missing. In the savannahs and villages of Kenya they discovered more friendship, more love, and more meaning than they’d ever expected.
When we stop to listen to our hearts, we are reminded that it is the people we gather around us that make us complete. There are no missing pieces. Dowdle Folk Arts wants to hear how you found the missing piece that completed your personal puzzle.
“Dowdle Folk Art has such an amazing variety of artwork that they have made into puzzles and other unique gifts and family heirlooms. Our family treasures our “Part of the Art” of San Diego fine art print customized with our family painted under the Hotel del Coronado. I can’t wait to see what Eric Dowdle creates next!”